Emergency Outage 9th July 2009

Due to network issues with our IP Address range at one of our of hosting sites we need to move to a new IP Address range. As part of this we need to install a new interface card on one of our routers.

This is going to be carried out on the 9th July 2009 at 9.30am. The expected outage is going to be 5minutes.

Service affected:

1/. POP3 and IMAP

All other services, relaying and SMTP sending will be unaffected.

Best regards,

Mailcustodian

Mailoutage 17th August 2007

I would like to apologies for the mailoutage that occurred yesterday between 5pm and 9pm. (There are still some residual problems but these are now very few).

Th problem was caused by a 'bad' domain transfer which was required because our last domain registar went bankrupt. Domain transfers are normally never needed but when they do happen they should be seemless. Unfortunately this one did not go to plan, with the new registar not transferring across our existing DNS nameservers. The problem has now been corrected but this did mean that for 4 hours nameservers were serving up incorrect information.

I would like to apologies again for this outage. We are working on ensuring it never happens again. (We do not intend to transfer domain registars again)

Sincere apologies,

Mailcustodian

Colo At Risk: Status OK

The colocation cooling problem has now been fixed.

Temperatures should return to normal shortly.

Best regards,

Mailcustodian

Service at risk

We have received notice from our colo provider that their air conditioning has failed and the server room is heating up fast.

Web hosting and mail access is currently at risk.

Will we keep you informed of further updates.

Best regards,

Mailcustodian

Level3 Network Problems - Fixed

Level3's network issues have now been fixed.

We apologies for the service disruptions